20Artificial intelligence (AI)
Discover the future of banking: AI technologies are revolutionising the industry. From personalised recommendations to fraud detection, learn how artificial intelligence is making financial services more secure, efficient and customer-centric. Immerse yourself in the world of innovation and experience banking like never before.
08. April 2026
3Banking Customer Interactive Solutions
In times of dynamic markets and heterogeneous target groups, customer experience has become a key strategic task for banks and insurance companies. Building and maintaining long-term customer relationships through positive customer experiences is crucial for sustainable business success. In this series, our experts highlight how companies are mastering these challenges and what approaches, opportunities and potential lie in an optimised customer experience.
19. September 2025
9Banking of the Future
The future of banking has already begun. From online banking and mobile payment methods to cryptocurrencies, the financial sector has had to face major changes time and again in recent years. And disruptive change continues to advance. The main drivers are the use of artificial intelligence, the expansion of platform economies and the penetration of fintechs into traditional banking services. This disruption is redefining the rules of the game for an entire industry. How must banks position themselves NOW in order to be prepared for the challenges of the future? This question is the focus of our series Banking of the Future.
08. April 2026
9CRR III - 360° view
The revision of the Capital Requirements Regulation (CRR) will bring some significant changes from 2025 onwards that will affect all credit institutions and all types of risk. With a 360° view, we shed light on all the implications of this reform – from capital planning, which already extends beyond the date of application, to asset allocation, pricing and sales management to reporting requirements. You can find the latest articles on this topic here.
08. April 2026
11Customer Magazin NEWS 01/2026
"Nothing happens without risk, but without risk nothing happens either." Walter Scheel (1919-2016, former German Foreign Minister and Federal President) Dear readers, risk is a tricky thing. Instinctively, we would prefer to banish risk from our decisions altogether – knowing full well that every decision we make and every opportunity we seize comes with risks. The key, therefore, is how we deal with risk. Reliable, expert information is the best basis for a balanced assessment of risks. It enables risks to be identified, assessed and managed at an early stage. We aim to contribute to this with the articles in our customer magazine NEWS. In this issue, we inform you about the opportunities that artificial intelligence offers in treasury. We analyse how operational and regulatory resilience and digital competitiveness can be achieved in financial services, inform you about the current state of development of the digital euro and how AI projects can be successful in the long term. Other articles discuss the new PSD III and FiDA guidelines and much more. All these topics involve risks. But at the same time, they also offer interesting opportunities that are worth seizing for the banking industry – provided that a sound risk analysis based on well-founded information is carried out. I hope you enjoy reading this issue. Stay courageous – and risk-aware. Even in "risky" times, we are the trustworthy and reliable partner at your side. Dr Frank Schlottmann Chairman of the Executive Board
08. April 2026
14Customer Magazine NEWS 03/2025
On the stock market, 2 times 2 is never 4, but 5 minus 1. You just have to have the nerve to endure the minus 1. André Kostolany (1906 – 1999) Dear readers Having to endure the ‘minus 1’ (not only on the stock market) – this feeling has probably accompanied many of you throughout 2025. After all, the year that is coming to an end was once again challenging and often exhausting – from a geopolitical as well as an economic and social perspective. But especially in times of uncertainty and crisis, it is important to remain confident and keep your eyes on the prize. At msg for banking, we have the ‘nerves to endure the minus 1’. And we have the courage and confidence to believe in the future and invest in it. This motivates us to continually find solutions to current and future challenges and to discuss them with you. In our end-of-year NEWS articles, you can read about how to use good data management as a springboard into the AI future and how to increase your earnings potential with new pricing strategies. We also provide information about DORA in practice, the implementation of CSRD in Germany, modern leadership in banking and much more. I hope you enjoy reading it. Have a wonderful Advent and a peaceful Christmas, and a happy New Year in 2026. Let's tackle the future together. With strong nerves, confidence, courage and innovative solutions. Dr Frank Schlottmann Chairman of the Executive Board
08. Dezember 2025
3Digital Operational Resilience Act (DORA)
The Digital Operational Resilience Act (DORA) sets new standards for the digital resilience of financial service providers from 2025 onwards. Technical adjustments and far-reaching strategic and organisational changes are required to ensure protection against cyber risks and to meet regulatory requirements. In this series, our experts shed light on how companies can overcome these DORA challenges and which strategies are effective.
11. Februar 2026
64Finance, Risk, Regulatory Reporting & Compliance
The financial world of the future requires smart, digital solutions. Complex industry-specific, business and regulatory requirements are accelerating the development of financial institutions to ensure consistency between regulatory reporting, risk management and compliance. These areas will no longer be separated in the future. Instead, they will be aspects of integrated bank management. Integrated, networked solutions and modern cloud services that reflect both the complexity of each individual topic and the consistency between topics will therefore be essential for managing a bank in the future. In our series ‘Finance, Risk, Regulatory Reporting & Compliance’ we present the latest developments.
24. April 2026
5Financial Data Access (FIDA) & Open Finance
The European Open Finance Regulation FIDA presents both opportunities and challenges for the financial industry. The opening up of a wide range of customer-related data – from investment and credit products to insurance – goes far beyond PSD2. For financial institutions, this means preparing existing data, participating in data access schemes, providing interfaces and implementing new operational processes. However, FIDA also implies further development of their own business models, use of data for optimised customer offers and new competitive options. The articles listed here are intended to help you classify, implement and take advantage of FIDA – in order to shift the cost/benefit ratio of the regulation in your favour.
08. Dezember 2025
27Payments
New standards, innovations and changing customer needs are reshaping the market and infrastructure. Groundbreaking trends and developments, whether in traditional retail and mass payments or in innovative technologies such as the Internet of Things (IoT), blockchain and the cloud, are creating challenging tasks for financial institutions. In this collection, our experts and authors take an indepth look into the topic ‘Payments’ and summarise the most significant insights for you. Dive in and discover the latest developments in payment transactions.
22. April 2026
14Sustainable Finance
Sustainability has become an integral part of the banking industry. Initiatives by legislators and regulators are driving this development. However, customers are also increasingly focusing on sustainable, environmentally friendly, and climate- and resource-saving aspects when making financial decisions. To ensure long-term economic success and overcome regulatory hurdles, banks must align their business activities with sustainability goals at an early stage and be prepared to deal with sustainability risks. What is the best way to prepare for a sustainable future in the banking industry? What requirements need to be met? In this archives you'll find all answers and information needed regarding the topic "Sustainable Finance".
02. April 2026
2The art of modern banking
Just as art translates complex ideas into a powerful visual language, banks must redesign their systems, processes and customer journeys — making them intuitive, transparent and consistently user-centric. Whether AI, the digital euro, cross-border payments or regulatory requirements — the real challenge does not lie in the technology itself, but in how it is designed, communicated and experienced. Our conviction is clear: Creative minds. Powerful banking. Those who combine the thinking principles of art and banking — and translate them into creative solutions — will not only manage disruption, but actively shape the future of banking.
23. April 2026- 0
VanilleKIpferl²⁴ - der große KI-Adventskalender 2025
Alle 24 Wissensmomente des KI-Adventskalenders 2025 auf einen Blick – kompakt, verständlich und direkt aus der Praxis. Von Hörerfragen über Highlights aus den Podcast-Folgen bis zu persönlichen Einblicken des banKIng³-Cast: Die Collection bietet ehrliche Erfahrungen, konkrete Learnings und inspirierende Impulse rund um künstliche Intelligenz im Banking – perfekt zum Nachlesen, Entdecken oder Wiederholen.